Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...

Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...

Can you offer people to Unsubscribe from the email campaigns? In the documentation there is some talk about this, but there is nothing that tells you how. Is this not built in to campaigns? Do we need a third-party system to deal with Unsubscribes? ...

Thanks for your response Marian. That helped. I had one extra space before /API which worked after removal after following your guidelines. How can we add multiple roles in the data action for the same subject with same division? For e.g. Subject ...

I am also looking for this information. It would have been nice to have the information in this thread, instead of a private email. Would it be possible have this information in here as well? ------------------------------ Egill Pálsson Advania Island ...

Hello, You can change the margins on the buttons in the layout settings for the button. You can also change the color on the buttons for each page so it looks like the current page is highlighted to give a tab like look. ------------------------------ ...

Very excited for this one, the replay feature will be great for debugging. ------------------------------ James Dunn Pitney Bowes Inc. ------------------------------

PS: Maybe you will have to look into the inqueue-flow, too. ------------------------------ Christoph Domaschke CRONBANK AG ------------------------------

Hi @Becky Powell for the Sailpoint integrations you're mentioning here, was SCIM also tested and would we need to use a third party connector of sorts? Don't suppose you can point me to any resource material around what would be needed specifically ...

Yes, that is a pain. I added this idea for you to vote on: https://genesyscloud.ideas.aha.io/ideas/CEV-I-590 ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects Robert.WC@ttecdigital.com https://www.ttecDigital.com ...