Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...

Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...

We are new to Genesys and have a couple agents experiencing "error in delivery" notifications if they hover over messages sent from the agent portal. I see that the messages were sent successfully to the customer. Underneath each message from the agent ...

If a user makes a call on behalf of a queue and calls another queue is that still considered a internal call? I'm not aware there anything where it would not be considered a internal call since its 2 queue calling each other. The queue are also not configured ...

Hi Bruce! Where can I find this page in Genesys Cloud? ------------------------------ Vanessa Ramirez Rush System for Health d/b/a Rush University System for Health ------------------------------

What are we removing? At the top of the Subscription or Billing & Usage page in Genesys Cloud admin are aggregate quantities of users and aggregate dollar amounts for a given billable period. We are removing this section outlined below. ...

SCIM was not tested with Sailpoint, but what i can say is that with all the SCIM vendors we do document, we were able to setup a SCIM integration using their generic tooling. The "app" we provide for those vendors is really just a default set of attribute ...

Hi all, I'm currently trying to pop our crm when a call gets connected from a script. We have an internal group who receives calls from people in both outbound and inbound queues. They are not set to auto answer. I'm wanting to pop the page with the ...

Very Helpful. Thank you Christoph! ------------------------------ Isaac Denegri EverBank, N.A. ------------------------------

Hey Robert! Thanks! On initial release, it will support terms the same way it does today through the API. The next step will likely be capitalization support and special characters. Grammars aren't likely to be supported as the language models work ...