Data within the data table (adding additional rows) is accessed in real time by handlers using the data table lookup tool step. If you add a row and save, then a call performs a data table lookup immediately after that, the new data would be available. ...

Architect is the GenesysCloud call flow designer, but handlers are part of Interaction Designer in PureConnect. You may want to look at your question again and ensure you're asking the right community and using the right terminology. ------------------------------ ...

I'm not sure I'm understanding your attempted use case. Normally you'd want to have as much delineation between production environments and staging/development environments as possible to eliminate potential confusion. ------------------------------ ...

Appreciate the responses from both you and Guchan . The end users affected only use Interaction Desktop. I tried logging into their profiles last night after hours and the status icons were fine on both profiles on my computer. Unfortunately I have ...

When you look at an object's permissions (Default, Role, Workgroup or User) you can see where those are inherited from. So if you create a dummy user, add all Roles (and Workgroup, if necessary) to it then look at the permission, you will see a list ...

AFAIK, everything comes from Exchange (and is synchronized.) ------------------------------ Paul Simpson Views expressed are my own and do not necessarily reflect those of my employer. ------------------------------

Hi Aaron Thanks for you support I reproduced the same scenario as you with the same result. Now, make sure that only the values are commented with double hyphen in that attendant profile, Then in another attendant of your test environment, ...

Could someone please provide the $PSDK/lib/pom/appblocks-bom.pom and $PSDK/lib/pom/protocols-bom.pom files? My PSKD9 only has an early version and lacks these files. Tks #PureConnectQAEpisode ------------------------------ Derek ...

@brad, did you ever get an answer to this? ------------------------------ Steven Landon The Western and Southern Life Insurance Company ------------------------------

I agree with you on that, but I have seen that error show up on the server side when trying to load interaction admin. However, if you run as Admin on the server side it will work just fine. Which I think is a little weird that it will work that, and ...