Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...

Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...

Very Helpful. Thank you Christoph! ------------------------------ Isaac Denegri EverBank, N.A. ------------------------------

Hey Robert! Thanks! On initial release, it will support terms the same way it does today through the API. The next step will likely be capitalization support and special characters. Grammars aren't likely to be supported as the language models work ...

Hi, Is there any way to bulk update the delete date of call recordings not currently in scope of any policies? Thanks AJ #QualityManagement ------------------------------ Anna Jhane Mulinyawe SAFG Technologies, LLC ----------------------- ...

We transitioned from PureConnect to Genesys Cloud on 10/24/23. We tried to run a basic queue performance report using a date range of 10/24/23 - 3/29/24, and we are receiving a 503 error message and the data refuses to load. If we run the report individually ...

I am wondering if there is a disconnect when a queue as an assistant assigned to it and is part of a program. There is a warning about transcription when assigning the queue to the assistant. Does this interfere with anything? Does it hurt accuracy ...

Can you offer people to Unsubscribe from the email campaigns? In the documentation there is some talk about this, but there is nothing that tells you how. Is this not built in to campaigns? Do we need a third-party system to deal with Unsubscribes? ...

Thanks for your response Marian. That helped. I had one extra space before /API which worked after removal after following your guidelines. How can we add multiple roles in the data action for the same subject with same division? For e.g. Subject ...

I am also looking for this information. It would have been nice to have the information in this thread, instead of a private email. Would it be possible have this information in here as well? ------------------------------ Egill Pálsson Advania Island ...