Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...

Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...

Serena, did you find a solution for this? I am running into the same issue. ------------------------------ Nichole Conway State of Missouri ------------------------------

Hi there! Where can I go to see Queue detailed information like is there a threshold for holding before the call disconnects? or if there is an announcement before it disconnects? Thanks! Isaac Denegri Everbank #ArchitectureandDesign ...

Yes, you use the API for that: https://developer.genesys.cloud/analyticsdatamanagement/speechtextanalytics/#get-api-v2-speechandtextanalytics-conversations--conversationId--communications--communicationId--transcripturl In the future you will be able ...

Here are the 3 tickets we have that all involve issues with the new UI. Thanks. Case# 0003471599 Case# 0003472764 Case# 0003439108 ------------------------------ John Greer Smiths Detection Inc. ------------------------------

Thank you all for your suggestions. It turns out that we had delayed our Edge upgrade until this past weekend so although we received the feature release, this one required the most recent Edge version. Everything is fine now! ------------------------------ ...

Hi Robert, We did this at the top of our Inbound Message Flow in 2 steps. We first call the "Get Journey Session" action. In there, our journey session id is set to "Message.JourneyContext.customerSession.id", and then our Journey Session Result ...

Hi Mate Thanks a lot for the information. I ask my customer if he wants to register for the beta and tell you when he answers. Anyway, thanks for having contacted and proposed me. Catherine ------------------------------ Catherine DUPIRE NXO ...

Hi Prakash, For UI There isn't. Don't have API for it too (bulk). There is an endpoint below: /api/v2/routing/queues/{queueId} --> suppressInQueueCallRecording (boolean) Att, ------------------------------ Breno Canyggia ...