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  • Hey fans! "Once in a Lifetime" you get the opportunity to reach stardom in the Genesys Community, and today we reveal which member has reached that apex of fandom! This person was nominated by @Antwuan Rencher who says: "They are very active in ...

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  • The Genesys online community voted on the Genesys features they'd like to see covered most on the "Genesys Q&A Show" and this week we granted their wish to demo "Outbound Email Campaigns." Our Pro Services Consultants demo many features on outbound email ...

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  • Hey Everyone, Have any questions about Co-browse for Voice? Just reply to this thread! Our very own @Chad Hansen and I will keep and eye on it and get you some answers. Previously on the Q&A Show - Chad and I gave an overview of Co-Browse ...

  • I am connected to Genesys Cloud using the Desktop App. My status was changes to Away after my PC was locked, but when I check my profile panel, I can't see a status selection: I wonder if this behavours is expected? Thank you! #Unsure/Other ...

  • Sure- some of our folks are seeing it like this and some like this and some are seeing it as you've screenshotted it above. The ones that are seeing it like my screenshots have refreshed with no changes. ------------------------------ ...

  • Rechelle, The page to see what Matthew is discussing is located here: Thermo Fischer Contact Us Chat ------------------------------ Kevin Brown Miratech, Inc United States ------------------------------

  • Does content search work for different languages? We created some topics in a different language but when we run a report, we don't see any mention of the topics. When creating the topic, we have set the dialect to the specific language, ex. es-ES. ...

  • Oh, I see. Thank you so much. ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------

  • Hello, This data can be extracted using this api ? looking for the right segment each time GET /api/v2/conversations/callbacks/{conversationId} example: ------------------------------ Rihab BEN MALEK Teleperformance ...

  • Hi Carlos, Charlotte, We are prioritizing this issue and investigating how to solve it. We will keep you posted here and through care. ------------------------------ Máté Földi Genesys PM ------------------------------

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