Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...

Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...

Hello Community - we detected improper behavior in legacy Web Chat that has to be adjusted: after the improvement is released all updates to custom attributes set from within a chat flow (both new and existing fields) will be persisted throughout the ...

Hi Richard, It looks like my output contact unable to fetch the information within the array. Here is reponse from Mulesoft, I tried multiple things but getting error to setup the array. Validate output against schema : JSON failed output ...

Hi Subhash, Thanks for your help. We shall give a try thanks.In the meantime we have resolved our issue. We have contacted the support teams of Genesys and make a conf call with them.It seems that the version of the installer provided on the ...

@Dieter Wijnen -san, Can you please let me know how is the monitoring going on with Zabbix? We are also using Zabbix for monitoring others. ------------------------------ Anush Shetty SBI Shinsei Bank, Limited ------------------------------

Hi All, We are planning to monitor the edge device from HPE. Is there any alternative way to monitor the edge apart from API. Like monitoring the device direclty using SNMP. #Telephony ------------------------------ Anush Shetty SBI Shinsei Bank, ...

Hi All, Is there a way for the admins to bulk disable "continue voice recording during queue wait" in the voice Tab in Queues? We have around 200 queues and it is hard to click on disable in each queue. The option is available in Queue > Voice ...

Are you writing that value out as participant data just before and after the blocks in question? It should show exact time at those insertions. ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects ...

Do you have a recording policy for Messaging? If so, then it will "record" the conversation and then us the API or the transcript tab in the Interactions Details to get the transcript. ------------------------------ Robert Wakefield-Carl ttec Digital ...