A place to ask questions, connect with others, and stay in the know
All about SMS!
Learn more in the Resource Center.
Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...
Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...
Serena, did you find a solution for this? I am running into the same issue. ------------------------------ Nichole Conway State of Missouri ------------------------------
Hi there! Where can I go to see Queue detailed information like is there a threshold for holding before the call disconnects? or if there is an announcement before it disconnects? Thanks! Isaac Denegri Everbank #ArchitectureandDesign ...
Yes, you use the API for that: https://developer.genesys.cloud/analyticsdatamanagement/speechtextanalytics/#get-api-v2-speechandtextanalytics-conversations--conversationId--communications--communicationId--transcripturl In the future you will be able ...
Here are the 3 tickets we have that all involve issues with the new UI. Thanks. Case# 0003471599 Case# 0003472764 Case# 0003439108 ------------------------------ John Greer Smiths Detection Inc. ------------------------------
Thank you all for your suggestions. It turns out that we had delayed our Edge upgrade until this past weekend so although we received the feature release, this one required the most recent Edge version. Everything is fine now! ------------------------------ ...
Hi Robert, We did this at the top of our Inbound Message Flow in 2 steps. We first call the "Get Journey Session" action. In there, our journey session id is set to "Message.JourneyContext.customerSession.id", and then our Journey Session Result ...
Hi Mate Thanks a lot for the information. I ask my customer if he wants to register for the beta and tell you when he answers. Anyway, thanks for having contacted and proposed me. Catherine ------------------------------ Catherine DUPIRE NXO ...
Hi Prakash, For UI There isn't. Don't have API for it too (bulk). There is an endpoint below: /api/v2/routing/queues/{queueId} --> suppressInQueueCallRecording (boolean) Att, ------------------------------ Breno Canyggia ...
What are your feature requests or ideas? We'd love to hear them!Genesys Cloud CX IdeasGenesys Multicloud CX IdeasPureConnect Ideas
Nominate your favorite Community Rockstars
Community LinksCustomer & Partner Sign UpAchievers Lounge Community Newsletter Archives "Ask Me Anything" EventsFAQ / GuidelinesSelf-Service ResourcesGenesys Knowledge NetworkGenesys Cloud CX Resource CenterPureConnect Resource CenterGenesys Multicloud CX DocsGenesys EventsGenesys Community YouTube Channel Community PartnersLatitude by GenesysAppFoundryGCAP
Architecture and Design Connect with a CustomerDigital Channels ImplementationIntegrationsOutboundOmni-Channel Desktop/User InterfacePlatform AdministrationQuality ManagementReporting/Analytics Roadmap/New FeaturesRouting (ACD/IVR) SecuritySIP/VoIPSystem Administration Telephony Unsure/Other
Meet your community outside of the community!GCAP - Join Genesys Customer Advocacy ProgramGenesys User Group - Learn and share product knowledge with fellow Genesys Customers