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If you have experience with the ICWS API, this can be done, but requires some programming and json parsing knowledge. You would first retrieve a list of the roles in your environment to get the "id" values: /configuration/roles Then you'd iterate ...
Hi Aaron Thanks for you support I reproduced the same scenario as you with the same result. Now, make sure that only the values are commented with double hyphen in that attendant profile, Then in another attendant of your test environment, ...
Could someone please provide the $PSDK/lib/pom/appblocks-bom.pom and $PSDK/lib/pom/protocols-bom.pom files? My PSKD9 only has an early version and lacks these files. Tks #PureConnectQAEpisode ------------------------------ Derek ...
When you build a user, what user information gets pulled from Active Directory vs Exchange? I figure First Name, Last Name and Phone Number but what else? #Integrations ------------------------------ Paul Bonin TTEC Digital, LLC fka Avtex Solutions, ...
@brad, did you ever get an answer to this? ------------------------------ Steven Landon The Western and Southern Life Insurance Company ------------------------------
I agree with you on that, but I have seen that error show up on the server side when trying to load interaction admin. However, if you run as Admin on the server side it will work just fine. Which I think is a little weird that it will work that, and ...
Hello Guchan, Yes, preformed a switchover from the backup server and ran the setup assistant on the primary to get this completed. However, after we done everything we noticed the media servers were not communicating and we removed the server from the ...
So first step is to upgrade to Latest patch, done no problemo. I ran the update on my media server (disconnected from CIC, turned off service, ran update) everything worked fine, however, I cannot reestablish connection with CIC. I get an error: ...
Thanks! This worked for me. I've always wondered where the magical "details have been logged." ------------------------------ Price Bullock Memphis Light, Gas & Water ------------------------------
When you say outbound calls, are you referring to dialer campaign calls, outbound non-acd calls or outbound calls placed on behalf of a workgroup? I think you're going to end up writing a custom query for the interaction summary table if it's not ...
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