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Hey fans! "Once in a Lifetime" you get the opportunity to reach stardom in the Genesys Community, and today we reveal which member has reached that apex of fandom! This person was nominated by @Antwuan Rencher who says: "They are very active in ...
The Genesys online community voted on the Genesys features they'd like to see covered most on the "Genesys Q&A Show" and this week we granted their wish to demo "Outbound Email Campaigns." Our Pro Services Consultants demo many features on outbound email ...
Hey Everyone, Have any questions about Co-browse for Voice? Just reply to this thread! Our very own @Chad Hansen and I will keep and eye on it and get you some answers. Previously on the Q&A Show - Chad and I gave an overview of Co-Browse ...
Hi Everyone, I would like to check is it possible to use variable in function MakeDuration? The value of the variable will be retrieved from Data Table. MakeDuration(0,0, <variable> ,0,0) Thanks & Regards, Albert #Routing(ACD/IVR) ------------------------------ ...
Hi Mate, Thanks for your reply. We tried to refresh the app but issue still there. The issue is - When agent receives email interactions and agent clicked on download all on the attachment that time Genesys cloud app is getting refreshed again and ...
Hello! I am trying to get the Get Conversation Attribute Data Action to work and am running into an issue with the success template. I get the following error when I run the test: { "message": "Transform failed to process result using 'successTemplate' ...
I am connected to Genesys Cloud using the Desktop App. My status was changes to Away after my PC was locked, but when I check my profile panel, I can't see a status selection: I wonder if this behavours is expected? Thank you! #Unsure/Other ...
Rechelle, The page to see what Matthew is discussing is located here: Thermo Fischer Contact Us Chat ------------------------------ Kevin Brown Miratech, Inc United States ------------------------------
Does content search work for different languages? We created some topics in a different language but when we run a report, we don't see any mention of the topics. When creating the topic, we have set the dialect to the specific language, ex. es-ES. ...
Oh, I see. Thank you so much. ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------
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