Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...

Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...

Hi Subhash, Additional information.It seems like if the linux installer of Genesys does not boot on the RAID1 disk of the DL360 Gen11. Is there any additional configurations to do on the server? We've tested with a Windows OS and its work fine. ...

Is there an ability to Auto Complete an email Interaction from Architect Flow based on keywords, From Address etc. #DigitalChannels ------------------------------ Rakesh Shringi The Capital Group Companies, Inc. ------------------------------

An alternative approach to Predictive Engagement is using the messenger sdk and passing in custom attributes, one of which would be the URL of the website they're on. This can then be used in the Bot flow to make a decision, or passed into the agent script. ...

Hello everyone, I am asking here because I can't find a related configuration, release note, help article, community post, or anything even vaguely related to this. Any Number that after going through Dial Plans ends up with 10 digits, be it ANI or DNIS, ...

Hello Genesys Cloud Community. We are currently planning a new improvement to how Messenger handles Inbound Messages, also see this Idea for context > https://genesyscloud.ideas.aha.io/ideas/CEWMM-I-188 With the upcoming release of Inbound Data ...

We're very excited to announce that starting the week of May 20, 2024, we'll be rolling out Dictionary Management in the UI. Back in October, we released this capability through the API here: https://help.mypurecloud.com/faqs/voice-transcription-what-is-dictionary-management/ ...

Here you go. 0003475809 0003471352 ------------------------------ Carlos Alonso Dow Jones & Company, Inc. ------------------------------

Hi Zoran, When the user inherits (role, queue...) through Groups, for a change you need to apply it in the group. If you set configuration in the User, right, you can change in the user. Att, ------------------------------ Breno Canyggia Ferreira ...