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Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...
Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...
Hello, You can change the margins on the buttons in the layout settings for the button. You can also change the color on the buttons for each page so it looks like the current page is highlighted to give a tab like look. ------------------------------ ...
Hi Khurshid, You can put your inputs in to the same object on the input contract. No need to have multiple objects. Then your Request URL and Request Body should grab those inputs. Your request body gets the subjectId...and subjectType if needed. ...
Very excited for this one, the replay feature will be great for debugging. ------------------------------ James Dunn Pitney Bowes Inc. ------------------------------
PS: Maybe you will have to look into the inqueue-flow, too. ------------------------------ Christoph Domaschke CRONBANK AG ------------------------------
Hi @Becky Powell for the Sailpoint integrations you're mentioning here, was SCIM also tested and would we need to use a third party connector of sorts? Don't suppose you can point me to any resource material around what would be needed specifically ...
Yes, that is a pain. I added this idea for you to vote on: https://genesyscloud.ideas.aha.io/ideas/CEV-I-590 ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects Robert.WC@ttecdigital.com https://www.ttecDigital.com ...
Yes, s creen recordings are encrypted in the S3 bucket with server-side encryption (SSE) and Amazon S3 managed encryption keys (SSE-S3). ------------------------------ Hammed Lawal Genesys - Employees ------------------------------
You might have a couple of issues here. First, all ORGS have been stripped of their International dialing, so it will try to normalize for US National calls. Also, GCx only talks e.164 for dialing, so yes, it will try to convert EVERYTHING to e.164. ...
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