Hello,
I tried to add a field IPurpose = 1 in the strategy before PlayApplication. This does not help because we don't make call transfer to Voice Treatment Port.
The problem is more common. Any "Service RP" that does not transfer call to VTP or Agent is not populated in InfoMart interaction_resource_fact table.
Thanks
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Genady Lesov
Bank Hapoalim
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Original Message:
Sent: 05-09-2019 19:59
From: Jason Mclennan
Subject: InfoMart - Missing Routing points in interaction_resource_fact table
Not that we use the option ourselves (if an IVR interaction is transferred to an agent, we only see the agent IRF) but I believe it should be possible by either:
- Attaching IPurpose = 1 in your IVR app, or
- Set [gim-transformation] default-ivr-to-self-service = true in your GIM application
Info here:
https://docs.genesys.com/Documentation/GIM/8.5.0/Dep/GIMKVPs#IPurpose_KVP
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Jason Mclennan
Commonwealth Bank of Australia
Original Message:
Sent: 05-09-2019 16:06
From: Genady Lesov
Subject: InfoMart - Missing Routing points in interaction_resource_fact table
Hello,
We are using GVP ORS centric application. ORS is not connected to URS.
When the call on First Routing point ORS strategy send call to GVP using PlayApplication block. At the end of the GVP callflow call routed to another RP.
In this case First Routing point has no handling resource and missing in interaction_resource_fact table
Questions:
Is it possible to Force Infomart to create all RP row based for call without handling resource?
Thanks
#Reporting/Analytics
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Genady Lesov
Bank Hapoalim
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