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  • 1.  Number of IDBs in a HA set

    Posted 04-30-2019 05:23

    As per Genesys documentation on link
    https://docs.genesys.com/Documentation/GIM/latest/Dep/GIMTopologies, "Your deployment must include only one IDB (or one HA set of redundant IDBs) that stores Configuration details".

    Does a HA set contain only 2 redundant IDBs or can it contain multiple IDBs as well ?


    #ArchitectureandDesign
    #Reporting/Analytics

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    Jankeesh Kaur
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  • 2.  RE: Number of IDBs in a HA set

    GENESYS
    Posted 05-01-2019 09:20
    HI!
    Interaction Concentrator HA follows a different model than most Genesys products. The Interaction Concentrator User's Guide says: 
    "Unlike a typical Genesys server (for example, T-Server), two Interaction Concentrator instances (ICONs) that are deployed as a redundant (HA) pair do not operate in either primary or backup mode, nor does their mode switch from backup to primary when the other server fails. Rather, both ICONs in the HA pair operate in parallel as stand-alone servers and process incoming data independently.

    A redundant pair of ICONs receives interaction-related events from the same T-Server, Interaction Server, or Outbound Contact Server (OCS)-either a stand-alone server or the primary server from a redundant pair-and stores data in two independent IDBs. The downstream reporting applications are responsible for managing extraction of reliable data."

    So each ICON/IDB combination should have a complete shadow set using the same configuration and having the same connections. 

    You might also find the Supported Deployment Scenarios topic in the Interaction Concentrator Deployment Guide helpful.

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    Vivian Hood
    Genesys - Employees
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    Original Message


  • 3.  RE: Number of IDBs in a HA set

    GENESYS
    Posted 05-06-2019 15:25
    As a follow-up from my previous response, I checked with the developers and received the following information: architecture with more than two IDB instances in an HA set that store configuration data is not recommended and should not be necessary in most environments. If you have a specific situation that you believe requires more than two IDBs for configuration data, please contact Genesys Customer Care to discuss your deployment.

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    Vivian Hood
    Genesys - Employees
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    Original Message


  • 4.  RE: Number of IDBs in a HA set

    Posted 05-07-2019 00:36
    ​Hi Vivian,

    Thank you for your response. I have checked with Genesys. HA set of redundant IDBs does not mean having 2 IDBs only. It may contain multiple IDBs. This applies for IDBs storing configuration details as well.

    Regards,
    Jankeesh
    Original Message


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