Yes Tim, it's time to move on from the legacy applications!
- The last supported OS for OCM was Windows 7. It's functionality was replaced by Genesys Administrator (GA, which is an IIS based web app). It'll soon be replaced by CX Contact, as ultimately they want to retire GA as well.
- CME 8.0 Supports Windows 7. CME 8.1 supports Windows 8. But again, it's functionality has been migrated to GAX and GA.
You don't mention which versions of Configuration Layer, Management Layer or OCS you are using. So best to check your mappings here:
https://docs.genesys.com/Documentation/System/latest/GenIG/Welcome
Also, if your an old version of the database for your calling lists, you may need to check support for GA here:
https://docs.genesys.com/Documentation/System/latest/SOE/Welcome------------------------------
Jason Mclennan
Commonwealth Bank of Australia
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Original Message:
Sent: 04-02-2019 10:56
From: Tim Firkins
Subject: Windows 10
Hi all
I know this must have been about out there
We currently use OCM 7.6
and
Config Manager 8.0
I cant seem to load this software on a Win 10 laptop
Is there a compatible version out there please
or are we running too old a platform
Any support gratefully received
Regards
Tim
#Outbound
#SystemAdministration
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Tim Firkins
Saga Group Ltd
tim.firkins@saga.co.uk
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