Genesys Engage on-premises

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  • 1.  Recording, play tone during call to notify that call is recorded

    Posted 06-06-2019 01:51
    Hi !

    We have enabled recording at this site, working fine. We now try to enable the function to play a tone during the call s that people in the conversation is aware that the call is recorded. 

    So far we have enabled:
    "audiosrc = http://e40ap092/VoiceFiles/OnHoldPipPip_alaw.wav
    recordingclient.audiosrc = fixed,http://e40ap092/VoiceFiles/OnHoldPipPip_alaw.wav

    So far without luck. Are there more parameters that should be enabled ? 
    Logs are without errors, expect:

    2019-06-04T09:14:47.629 Trc 20002 NOTE 00000000-00000000 7204 0940040C Session-ID:30938BB6-3D50-48DB-EC91-23C0ED8F08E6 | Call-ID:B88337C3-A39C-43BE-A43B-7330D623B0B0-2689426@XXX.XXXX.99 | SERVICE TYPE: conference

    Note sure if this is relevant for the problem. (We are not using GIR).

    Is there anyone that have implemented this that can share some info ?

    #SIP/VolP

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    Dag Magne
    Sopra Steria AS Norway
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  • 2.  RE: Recording, play tone during call to notify that call is recorded

    Posted 06-10-2019 17:28
    If your not using GIR, how are you recording?

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    Jason Mclennan
    Commonwealth Bank of Australia
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