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Solutions for IQ_Stats were not getting populated in CCPulse

  • 1.  Solutions for IQ_Stats were not getting populated in CCPulse

    Posted 05-09-2019 09:05
    Team,

    We have tested in the lab environment, and found the solutions for IQ's stats not getting incremented in the CCPulse application. After giving all connections as per required. Additionally, We need to add one more connections, In the interaction server application under connections tab, We need to add the respective statserver name. The IQ's stat were get populated in the CCPulse.
    #Reporting/Analytics

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    Anandapriyan Ravichandran
    Pointel (formerly Touch Point)
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