Genesys Engage on-premises

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  • 1.  GIA Callflow creation and Mapping

    Posted 04-01-2019 10:22
    Hi

    I am new to GIA and have been browsing through the UI.
    Request if anyone can guide on the below:
    - Create a small IVR with a static prompt, DTMF selection and playback of a custom prompt
    - How can i map the flow with a DID from Genesys?
    - Can i do a preview of the flow?

    #DigitalChannels

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    Santosh Sundaram
    SmartConnect Technologies Pvt. Ltd
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  • 2.  RE: GIA Callflow creation and Mapping

    Posted 04-02-2019 10:05
    - Create a small IVR with a static prompt, DTMF selection and playback of a custom prompt

    Yes.You can find more details here
    https://docs.genesys.com/Documentation/GAAP/3.6.0/Help/Overview


    - How can i map the flow with a DID from Genesys?
    Create a IVR profile  and map it to the DID.In the IVR profile you can provide the url for your GIA callflow.
     
    - Can i do a preview of the flow?

    you can call your DID or make a virtual call(Present on top right corner of the callflow editor page)

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    Niharika Chennamadhav

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  • 3.  RE: GIA Callflow creation and Mapping

    Posted 04-04-2020 07:38
    Hi Santosh, 
    Were you able to achieve this?
    I am wondering how to form a URL to be mentioned in IVR profile? Can you post the sample URL ?

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    Sonal Garg
    Vodafone D2 GmbH
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