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Hello-I wonder if anyone has any advice about this issue.We want to be able to merely make a single call occasionally on behalf of a Queue, as you can do through PureCloud on the Interactions tab. The issue is that we need this to be done while away from the office (purely via iPhone or iPad). Yet, we DO NOT need a new queue to be created for outbound dialing purposes. Again, this is not an outbound campaign, but merely an occasional call here and there on a low-traffic line.The below app has means to place calls, but only within the Organization itself-not as an Outbound call on behalf of a Queue. Is that correct?
https://itunes.apple.com/us/app/purecloud-directory/id777864400#?platform=ipadDoes anyone have any advice for this?
Harley,Thank you for posting, "make a single call occasionally on behalf of a Queue, as you can do through PureCloud on the Interactions tab. The issue is that we need this to be done while away from the office (purely via iPhone or iPad). Yet, we DO NOT need a new queue to be created for outbound dialing purposes."I have searched internally for this feature and you are not the only one. Apparently, it has been submitted, but I was unable to find it. As such, I submitted your and other's idea: PureCloud Ideas Lab
This is the content:
Create a mobile app to allow agents to log in and take interactions on their mobile device
Conversation interaction types being considered (these will come in phases)
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