I'm not saying you won't get an answer here, but API questions are best posted in the Developer forum at developer.mypurecloud.com.
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George Ganahl CCXP, GCA
Principal Program Manager
Genesys
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Original Message:
Sent: 01-07-2019 15:31
From: Ronak Shah
Subject: Re: Sub Status report via API
I have a major (and important query) regarding the Genesys API.
Currently when our agents go into busy mode they have the option to select a number of 'sub-presence' codes (for example we have washroom, admin work , admin, coaching, etc.). Unforunately I cannot get this data out of the system at all via the API (I only get the BUSY presence code but not its sub status).
I currenly have all these sub Presence code created unde Organization Settings- Status Management
Thanks in advance,
Ronak
#Reporting/Analytics
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Ronak Shah
Brant Telephone Inc
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