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Re: Sub Status report via API

  • 1.  Re: Sub Status report via API

    Posted 01-07-2019 15:31

    I have a major (and important query) regarding the Genesys API.


    Currently when our agents go into busy mode they have the option to select a number of 'sub-presence' codes (for example we have washroom,  admin work , admin, coaching, etc.). Unforunately I cannot get this data out of the system at all via the API (I only get the BUSY presence code but not its sub status). 

     I currenly have all these sub Presence code created unde Organization Settings- Status Management

    Thanks in advance,



    Ronak Shah
    Brant Telephone Inc

  • 2.  RE: Re: Sub Status report via API

    Posted 01-07-2019 15:42
    I'm not saying you won't get an answer here, but API questions are best posted in the Developer forum at developer.mypurecloud.com.

    George Ganahl CCXP, GCA
    Principal Program Manager