PureCloud

Discussion Thread View
Expand all | Collapse all

Classification permission

  • 1.  Classification permission

    Posted 01-06-2019 12:51
    Hi All,

    I am unable to call any number not classified as Emergency.

    Getting the below error:

    The Initiator of the outgoing call does not have the correct dialing priviledge for the classification of call that is being dialed.

    From where i can enable this permission.

    Regards,




    #PlatformAdministration

    ------------------------------
    Mohammed Bazzi
    Viacomms Telecom KSCC
    ------------------------------


  • 2.  RE: Classification permission

    GENESYS
    Posted 01-11-2019 09:59
    That sounds odd...I didn't think we had any dialing privileges by classification in PureCloud.

    That is a feature in PureConnect. Just to be sure, which platform are you using?

    If definitely PureCloud, look at the Site settings for Outbound Routes, and also see what the Simulate Call tab tells you for the number being dialed.

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 3.  RE: Classification permission

    Posted 01-13-2019 00:45
    Issue fixed after removing all outbound routes, updating the Edge device with the latest version.
    Adding the outbound routes again and outbound calls working fine with Local and extension classification.

    ------------------------------
    Mohammed Bazzi
    Viacomms Telecom KSCC
    ------------------------------