How can a Supervisor change an Agent's state from On Queue to Off Queue? Agent appears to have not signed off of PureCloud at the end of her shift last night and is off F/S/S. Currently showing On Queue (Not Responding) and Severely Out of Adherence. The only info I can find is go to Admin, Telephony, Phone Management, and log the Agent off of the phone from there - however, she's not showing as logged on to a phone. Is there another process for a Supervisor to change an agent's PureCloud state for them if they Agent is not in the office?
#AgentStateManagement
#SystemAdministration------------------------------
Ann Magie
Xpressdocs Partners, Ltd.
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