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Disabling Chat

  • 1.  Disabling Chat

    NEW MEMBER
    Posted 6 days ago
    Hi All,

     New user to the community so please be gentle! Looking for some advice on the Chet functionality - is it possible to disable Chat, either for all users in one group or for particular users?

     Thanks!

    #SystemAdministration

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    Gordon Thomson
    Actavo Network Solutions (UK) Ltd
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  • 2.  RE: Disabling Chat

    Top 25 Contributor
    Posted 6 days ago
    You could try to create a role without the chat permission....

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    Dean Thames
    Koch Business Solutions
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  • 3.  RE: Disabling Chat

    NEW MEMBER
    Posted 6 days ago
    All of the roles assigned to the group/individuals I'm looking at have no chat permission enabled, yet they can still use it - is this a bug?

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    Gordon Thomson
    Actavo Network Solutions (UK) Ltd
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  • 4.  RE: Disabling Chat

    Top 25 Contributor
    Posted 6 days ago
    Not sure. I'd have to play around with it some. Seems like a good place to start though.

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    Dean Thames
    Koch Business Solutions
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  • 5.  RE: Disabling Chat

    GENESYS
    Posted 5 days ago
    Welcome to the Community!

    I don't work with internal chat set up often, but I don't think there are any permissions related to using internal chat. The one internal chat permission I see on the permissions list is Chat > File > Delete, and it allows administrators to delete any file uploaded to a chat room. The other chat permissions I see listed are related to web chat, screen share, and co-browse.

    I don't think there is a way from the UI to disable chat. I think the only thing you can disable in internal chats is file uploads. There someone else, such as Customer care, your customer success manager, or another community member, who might be able to provide some guidance or solutions for your organization.


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    Jordan Robinson-Rucker
    PureCloud Technical Writer
    Genesys - Employees
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  • 6.  RE: Disabling Chat

    NEW MEMBER
    Posted 4 days ago
    Thanks Jordan - I thought that this might be the case, was more looking to find out if anyone had found a way to work around it as I'd previously checked the permissions and roles route.

     Perhaps a suggested product improvement if it's not possible?

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    Gordon Thomson
    Actavo Network Solutions (UK) Ltd
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  • 7.  RE: Disabling Chat

    GENESYS
    Posted 4 days ago
    There are several requests in the Ideas Lab:

    https://purecloud.ideas.aha.io/ideas/CLCOLL-I-193
    https://purecloud.ideas.aha.io/ideas/CLINT-I-125
    https://purecloud.ideas.aha.io/ideas/EDGE-I-45
    https://purecloud.ideas.aha.io/ideas/CLCOLL-I-286

    Vote up the one you like best.

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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