Good morning,

One topic that has repeatedly come up is the question as to whether our agents can change the inbound ringer sound. To quote one of them, it sounds like "electronic crickets", and I don't disagree. Having that in your ear all day, even with volume down can be a piercing experience. I've dug through settings upon settings within PureCloud, and I haven't had any luck finding it. And the documentation around this is sparse, if not non-existent. It seems like a very easy feature to have, and one that I know would save my agents a lot of literal headaches. Am I missing something, or does anyone have a creative workaround for this? 

Thanks! 
-David
#Telephony

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David DeGrandpre
Orthofi
------------------------------

Hi David!

Thank you for posting your question here in the community! In the most recent episode of the PureCloud Community Q&A Show, @George Ganahl shares his thoughts on your question! Check it out!
​​ ​

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Cole Callahan
Genesys - Employees
Online Community Coordinator
------------------------------

Original Message:
Sent: 06-13-2019 10:06
From: David DeGrandpre
Subject: Inbound Ringer Sound

Good morning,

One topic that has repeatedly come up is the question as to whether our agents can change the inbound ringer sound. To quote one of them, it sounds like "electronic crickets", and I don't disagree. Having that in your ear all day, even with volume down can be a piercing experience. I've dug through settings upon settings within PureCloud, and I haven't had any luck finding it. And the documentation around this is sparse, if not non-existent. It seems like a very easy feature to have, and one that I know would save my agents a lot of literal headaches. Am I missing something, or does anyone have a creative workaround for this?

Thanks!
-David
#Telephony

------------------------------
David DeGrandpre
Orthofi
------------------------------

I dug back into some Developer conversations, and the consensus (a year ago) was that it needs to be voted up on the Ideas Lab. Many internals are sick of the ringtone as well, but it is hard-coded in the web code (not the web page, but the code that runs in the background).

There are multiple Ideas already out there:

https://purecloud.ideas.aha.io/ideas/CLINB-I-587

https://purecloud.ideas.aha.io/ideas/PCTEL-I-149

https://purecloud.ideas.aha.io/ideas/PCTEL-I-166
(This one is the most recent and has 2 votes, while the others have 1 vote each.)

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 06-20-2019 09:55
From: Cole Callahan
Subject: Inbound Ringer Sound

Hi David!

Thank you for posting your question here in the community! In the most recent episode of the PureCloud Community Q&A Show, @George Ganahl shares his thoughts on your question! Check it out!
​​ ​

------------------------------
Cole Callahan
Genesys - Employees
Online Community Coordinator

Original Message:
Sent: 06-13-2019 10:06
From: David DeGrandpre
Subject: Inbound Ringer Sound

Good morning,

One topic that has repeatedly come up is the question as to whether our agents can change the inbound ringer sound. To quote one of them, it sounds like "electronic crickets", and I don't disagree. Having that in your ear all day, even with volume down can be a piercing experience. I've dug through settings upon settings within PureCloud, and I haven't had any luck finding it. And the documentation around this is sparse, if not non-existent. It seems like a very easy feature to have, and one that I know would save my agents a lot of literal headaches. Am I missing something, or does anyone have a creative workaround for this?

Thanks!
-David
#Telephony

------------------------------
David DeGrandpre
Orthofi
------------------------------