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  • 1.  Reporting Via API

    Posted 06-20-2019 14:17
    has anyone noticed anything odd with the API regarding call reporting today ? 


    for what ever reason I'm not seeing the correct amount of records that were called for example yesterday, 


    #Reporting/Analytics

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    Greg Klich
    Financial Debt Recovery
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  • 2.  RE: Reporting Via API

    Posted 06-20-2019 14:55
    From my understanding, there are some possible analytical issues that have been reported, at least by us. Support stated they have a Dev case open.

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    Angelia Harper
    Avtex
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    Original Message


  • 3.  RE: Reporting Via API

    Posted 06-20-2019 15:19
    ohh ok, wish there was a blog or post or something from genesys stating that lol 


    Thanks though!



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    Greg Klich
    Financial Debt Recovery
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    Original Message


  • 4.  RE: Reporting Via API

    GENESYS
    Posted 06-21-2019 05:48
    I'm not aware of any issues with the analytics API this week outside of the Germany region which was posted here.  https://status.mypurecloud.com/

    Can you provide your case number for me to look into?  Thanks.

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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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    Original Message


  • 5.  RE: Reporting Via API

    Posted 06-21-2019 09:14
    We noticed some discrepancies with metrics from 6.19.19. We pulled the data directly from reports within PureCloud. See case- 0002565192

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    Patrick Orsborn
    Blucora, Inc.
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    Original Message


  • 6.  RE: Reporting Via API

    Posted 06-24-2019 15:00
    ​We saw issues with queue metrics and queue metrics interval reports for 6.19.19.  Reports than ran early morning on 6.20.19 had fewer interactions for all queues than reports run later in the day.  Case #0002566920.​

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    Bruce Lambert
    Bright Horizons Family Solutions LLC
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    Original Message


  • 7.  RE: Reporting Via API

    Posted 06-27-2019 02:28
    raised a similar issue about 10 days ago identifying that the view was possessed (best description to provide) but to do with Agent performance view, so not sure if it falls in the same bucket. Been advised that there is a fix awaiting to be deployed.

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    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
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    Original Message


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