Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...

Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...

Hi Robert, We did this at the top of our Inbound Message Flow in 2 steps. We first call the "Get Journey Session" action. In there, our journey session id is set to "Message.JourneyContext.customerSession.id", and then our Journey Session Result ...

Hi Mate Thanks a lot for the information. I ask my customer if he wants to register for the beta and tell you when he answers. Anyway, thanks for having contacted and proposed me. Catherine ------------------------------ Catherine DUPIRE NXO ...

Hi Catherine, The new messaging component beta will start in the upcoming weeks. If you did not register to it we can still add you in case you are interested. The component will support copy paste from clipboard however we still handle the images ...