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Latest Discussion Posts

  • Join Community Manager Matt Lawson and Product Managers R.J. and Richard as they discuss pressing questions from Genesys' PureCloud Community. This week's questions include: Part 1/2 WhatsApp Integration (Demo) - 1:15 Introduction: Q&A Bounty ...

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  • Hello @Kelly Wilson In order to make a consult transfer : Enter the number in the field  Validate the number by pressing the Enter key button Click Consult Best regards, CHARAF ------------------------------ Charaf Eddine ...

  • Hi Kelly, Did you press enter after enter the phone number? ------------------------------ Paulo Mesquita Spark NZ Trading ------------------------------

  • Hi Stephan, Believe it or not, this is expected behaviour for outbound campaigns. The rule-scheduled and agent-scheduled callbacks don't follow the campaign rules. So the interaction is routed to any agent available in the queue. The other issue is ...

  • ​Is it not possible for an agent to transfer an ACD call to any external number?  It seems to only work if the number I want to transfer to is associated to a External Contact.  Scenario is: Agent goes on queue Accepts a call Selects Transfer or Consult ...

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