Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...

Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...

Thanks so much, Robert! One area we're looking at for future expansion is the ability to add recordings of examples to Dictionary Management. This could further improve accuracy in the above examples. Leor ------------------------------ Leor Grebler, ...

Hello Elizabeth! I'm sorry for your experience and rest assured it's on our roadmap to improve this functionality. Genesys Cloud runs off a true big data architecture model which carries the huge benefit of being able to centralize the infrastructure ...

I have a lot of issues pulling what I would consider basic reports. I would love to be able to pull a time frame, like a year, with the display being totals by Monthly and it just doesn't work. ------------------------------ Gina Palmer Manager, Workforce ...