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Latest Discussion Posts

  • if i bypass IVR and connect agent its working good ------------------------------ Noufal Ebrahim SMASCO ------------------------------

  • Dear Team, We have using http web service from chat server now , we wanted to use https for the same . but it showing unautherised from web browser . what need to done freom genesys components to enable https. Regards , Noufal Ebrahim #DigitalChannels ...

  • Hi Michelle, There is no limit on contracts that can be built but do bear in mind the more information the builder has to refer to, it can affect the time for the builder to build and save the schedule. ------------------------------ The Guru Team ...

  • Yes, "icon_attribute" is correctly set up. I raised a case with Genesys and they have given some scripts to executed in the DB for resolution of this issue. ------------------------------ Jankeesh Kaur ------------------------------

  • Have you checked if "icon_attribute" option is correctly set on the missing fields? ------------------------------ Giovanni Laino Lutech S.p.A. ------------------------------

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