We havent moved to Genesys cloud yet, but its coming for us. In the intermediate time I am looking for some insight. Currently our callers can request a callback within the IVR, they record a brief 5-15 sec voicemail, the IVR will then place them ...

Hey everyone! The newest episode of the Genesys Cloud Community Q&A Show provides a great overview of SMS and covers some FAQs that everyone can benefit from. We are including the video and a text of the questions/answers. SMS (texting) regulations ...

I've never encountered this problem Fardeen. Are you encountering this problem when installing the Connect application? Looking at the logs may give more details. ------------------------------ Guchan Erzorlu Call Center Resources Dan. A.S ------ ...

Hi Guchan, We have succeded in passing through the RAID configuration but we are also stuck now on the WAN and IPMI Network Configuration. How did you resolve the issue on your end? Regards, Fardeen ------------------------------ Fardeen ...

Hi Fardeen, Is you CPU an AMD one? It is not supported if I'm not wrong. You can also check installation logs which is located in %temp% folder. Best, Guchan ------------------------------ Guchan Erzorlu Call Center Resources Dan. A.S - ...