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Latest Discussion Posts

  • Community members - In an organization's Utilization settings, an administrator can control whether or not users should be alerted to ACD calls when on a non-ACD call using the 'Count non-ACD calls in utilization capacity' checkbox. Today, this has ...

    1 person likes this.
  • Hey fans! "Once in a Lifetime" you get the opportunity to reach stardom in the Genesys Community, and today we reveal which member has reached that apex of fandom! This person was nominated by @Antwuan Rencher who says: "They are very active in ...

    3 people like this.
  • The Genesys online community voted on the Genesys features they'd like to see covered most on the "Genesys Q&A Show" and this week we granted their wish to demo "Outbound Email Campaigns." Our Pro Services Consultants demo many features on outbound email ...

    1 person likes this.
  • Hey Everyone, Have any questions about Co-browse for Voice? Just reply to this thread! Our very own @Chad Hansen and I will keep and eye on it and get you some answers. Previously on the Q&A Show - Chad and I gave an overview of Co-Browse ...

  • Hi Katia, This is a system comportment default of Genesys Cloud Desktop. https://help.mypurecloud.com/articles/presence-status-and-activity-indicators/ Att, ------------------------------ Breno Canyggia Ferreira Marreco https://www.linkedin.com/in/brenocfm-40b62182/ ...

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