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Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...
Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...
Yes, that could certainly work, but as you mention it's a bit ungainly and not dynamic as I'd need to create a switch case for each task to potentially be called (and there are many). ------------------------------ Vikki Papesh Sr. Genesys Cloud Developer ...
It's not clean and could get unwieldly depending on the number of tasks you want to jump to, however, I would create a switch and hardcode the 'jump to task' based on each branch of the switch. ------------------------------ Kevin Goodwin Mediu, ...
Currently, only SMTP is supported. We should see by September or so IMAP for 0365. This will allow direct pulling from the O365 mailbox and you can use the Genesys 3rd-party SMTP connector to send out through O365. The only problem is that this only ...