Unanswered PureCloud Questions

  • Posted in: Genesys Cloud

    Hello, I have a few questions about the emergency groups for chat. 1. Emergency Group in Action Maps. When assigning an Emergency group to an action map, what does that do? I am asking because I believe the architect flow is not referenced in the ... More

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    API Question

    Posted in: Genesys Cloud

    Hello Community, Does anyone know how long it takes Genesys to create the csv file for a contact list with 50 columns and 450,000 records using the "POST initiate the export" of the contact list API? How long before you can use the API "GET the URI of ... More

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    Call quality

    Posted in: Genesys Cloud

    This is regarding the Call Quality feature in Genesys Cloud. I got the below link which says it we can get the call quality details of all the calls. Call quality (genesys.cloud) But would like to know how to enable it ? Is this feature enabled by ... More

  • Posted in: Genesys Cloud

    Hi, we are having an issue when using the "Transfer to Number" action in Architect to transfer an inbound call to an external number. We have enabled the Release Link Transfer (RLT) setting and the call is transferred with no problem and the link is ... More

  • Posted in: Genesys Cloud

    Hi All, I am working on an inbound message flow and want to be able to send a message to a different number than the sender when no one is available in the queue. I am able to accomplish this using Update Data and Call Data Action. However, I can only ... More