Unanswered PureCloud Questions

  • Posted in: Genesys Cloud

    Good morning, Has anyone done an integration with LiveXchange and Genesys Cloud in regards to schedules ? Would surely be interested in knowing more about it. This is what LiveXchange offers: Generation of XML feeds for older WFM feeds. API bridges ... More

  • Posted in: Genesys Cloud

    We are working with a customer, a Credit Union that is implementing Doxim as their CRM.  I am looking to see if anyone has integrated Genesys Cloud to Doxim?  I understand they support open API's.  Thanks. #AskMeAnything(AMA) #Integrations ------------------------------ ... More

  • Posted in: Genesys Cloud

    Does using the LCD that comes with the Edge allow one to configure the IPs?  Thanks #Implementation #PlatformAdministration #SystemAdministration ------------------------------ Stephen King AIG Technologies, Inc. ------------------------------ More

  • Posted in: Genesys Cloud

    Happy Friday community members! Let's talk EX - what initiatives and strategies improve employee engagement, performance, and experience? Head over to the Workforce Engagement Management community and tell us what you think. Or share your ... More

  • Posted in: Genesys Cloud

    Hello community, It is possible to see in a report directly all the calls made or received hour by hour for example from Monday for a whole month (so a total of all the calls made or received hour by hour on Monday of all the Monday of the month). Or ... More