Unanswered PureCloud Questions

  • Posted in: PureCloud

    Hello Everyone, I would like to know if there are special reports for IVR outbound campaign agentless? In case, I want to know how many selections or user inputs are? Is there what is called IVR-Tracker for example? Best Regards, Ali ------------------------------ ... More

  • Posted in: PureCloud

    General observation, and concern. Our customer noticed that when they pulled a report and used the Advanced Options for User and selected By Group, the owner of the group was showing up as a user. I would have assumed that the only reason an owner would ... More

  • Posted in: PureCloud

    Hi There, We are having issues since the outage on Wednesday with the hold function. When agents try to put a caller on hold it doesn't work and takes a number of tries to get the hold to take. Likewise when taking a caller off of hold they are having ... More

  • Posted in: PureCloud

    We use PureCloud for our call center and our company telephony. I have tried to find a way to restrict the agents from seeing calls that our executive team is making, but it seems it's currently all or nothing. (I did manage to restrict agents from being ... More

  • Posted in: PureCloud

    Hi All I have been creating a custom a role for a few of our managers who purely only need to Live monitor and Listen to call interactions. While I have managed to restrict the permissions I am noticing that in order to have Interactions, i need to enable  ... More