Unanswered PureCloud Questions

  • Posted in: PureCloud

    For some reason we are not able to export queues performance view data to a .CSV file when we are using Division as a filter. When clicking the Export CSV button we get Failed to Create a Report! notification. Export works fine when using Queue as a filter. ... More

  • Posted in: PureCloud

    Hello, I have noticed in purecloud agents metric reports sometime for some agent talk time shows 16:00:00 hrs. In our organization agents only work for 8 hours I am not sure what's the reason for this one? Did anyone else notice the same behaviour? ... More

  • Posted in: PureCloud

    Hello Community,  I need a little help.  We are staring implementing a WebChat functionality and we would like to better understand how the final product would look like from example. Would any of you share some of the production examples of the web ... More

  • Posted in: PureCloud

    It is possible to use a One Tap number to dial into a conference call using the Dial Pad? I know you can copy and paste a phone number but it would be cool if you could use a one tap number so that it dials the conference ID for you.  Example of One ... More

  • Posted in: PureCloud

    Hello Team,  I would like from someone to shed light on what I might be missing here, when I'm looking at an interaction screen, I want to know the correct definition of the Alert & Alert: no response.  Take this example above, The call was served ... More