Unanswered PureCloud Questions

  • Posted in: PureCloud

    In the latest Pure Cloud release notes they refer to Flowouts in relation to the SLA calculation. Out company have always wanted to include abandoned calls in our SLA metric but felt it unfair to our scoring that all abandoned are included. Has anyone ... More

  • Posted in: PureCloud

    Hello all, Does anyone feel local site routing for Edge groups doesn't work after recent upgrade. It generates unnecessary hairpin traffic between different locations and impacts the utilization of MPLS bandwidth. We have 3 sites in different locations, ... More

  • Posted in: PureCloud

    Hello, The customer is identified via his ANI. we search in dynamics to identify him. There are cases where there are 4 possible matches from the CRM. How can these 4 customer records be showed up to the agent in PureCloud before he picks up the call ... More

  • Posted in: PureCloud

    We had heard that if a user is out of the office and dials their own personal DID direct number, they can access their personal voicemails without logging into PureCloud.  We have tested this and when pressing # to access options the call drops.  Is ... More

  • Posted in: PureCloud

    ​We are looking for a PureCloud administrator who has experience with all aspects of administering and managing the platform and as well as some experience with Telecomm technologies. We are in the San Fernando valley.  Please reach out if this is of ... More