Unanswered PureCloud Questions

  • Posted in: PureCloud

    Hi All, Received all kind of complaints from customers, after adding digital channels to their Contact Center, as Agents have to click on the Script icon to have corresponding PureCloud Script or CRM integrated plattform displayed every time an interaction ... More

  • Posted in: PureCloud

    When the agents request Time Off, they are asked to select a "type" of Time Off. This selection is blank. How do I populate the types? #AskMeAnything(AMA) ------------------------------ Dave Lottman ------------------------------ More

  • Posted in: PureCloud

    Is there a way for agents to receive a pop-up notification when they have a scheduled activity such as Break, Meal, Meeting, etc? If so, how is that pop-up enabled? #AskMeAnything(AMA) ------------------------------ Dave Lottman ----------------- ... More

  • Posted in: PureCloud

    Hello, The Time Off notification appears in the agent's inbox if this notification appear in the supervisor's inbox also ? #AskMeAnything(AMA) ------------------------------ Mennatalla Mohamed Sabry Ibrahim IST Egypt ---------------------------- ... More

  • Posted in: PureCloud

    I am back in the fray and answering questions as I have in the past.  I just started going through all the posts with 0 replies and tried to answer as many as I could.  Hopefully, it is not too late for some of you that have had open posts for years.   ... More