Unanswered PureConnect Questions

  • Posted in: PureConnect

    Could someone please provide the $PSDK/lib/pom/appblocks-bom.pom and $PSDK/lib/pom/protocols-bom.pom files? My PSKD9 only has an early version and lacks these files. Tks #PureConnectQAEpisode ------------------------------ Derek ... More

  • Posted in: PureConnect

    Hello, I'd like to inquire about our plan to use the Reschedule Time Zone Skipped Contacts setting to streamline our contact lists. If we schedule our voice campaigns to start at 9 AM EST and encounter PST phone numbers at the beginning of the list, will ... More

  • Posted in: PureConnect

    If we decide we no longer need or want to display an evaluation form as a choice, how can we hide or un-publish it? All I can find is an option to Delete the form. In previous applications, deleting the form deleted the completed evaluation data as ... More

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    WFH vs Office analysis

    Posted in: PureConnect

    Hello All, I am looking for suggestions when comparing agent productivity (Office vs Home). The Agent Productivity/Availability reports seem lacking. Is anyone else, performing this level of analytics and can provide recommendations? Thank you, ... More

  • Posted in: PureConnect

    Hey, everyone! So, those of you who follow this community will know that I am involved in an upgrade / migration. You may also have gathered that the first attempt did not go well and we ended up reverting to the original servers. Now, we are going ... More