I wonder if there is exception handling in OCS scxml treatment...Please help if you have any idea or if there are any documents talking about this topic. Thanks. ------------------------------ Henry ------------------------------ More

I recently upgraded to Composer 8.1.450.33, and it appears to be a little buggy. One issue I've run into is opening properties for any block.I click on the object block an right-click and select properties. The properties tab opens and it is completely ... More

Hi Everyone! As a valued Genesys customer, we'd love to get your input on your Genesys implementation on a third party online review site. Why, you ask? Your peers come to review sites to get an inside look at Contact Center Infrastructure tools and ... More

Hi All, Do anyone have a case study / document / API samples to start with using Genesys GMS Locate me or Alert me feature . Basically I would like to explore below features of GMS * Locate Me: Location and GPS provide the customer's location ... More

​Hello, I have been reviewing a management layer deployment and cannot find implementation steps as described within the framework deployment guides. The platform is on v8.1 (HA), SCS being 8.1.3 (confserv 8.1.2) - OS Linux. When checking the scs set ... More

I am looking for general feedback concerning issues using Screen Recorder Client, even if your configuration is different then ours. Configuration: SpeechMiner: version 8.5.509.113 Screen  Recording Client: version 8.5.220.72 OS: Windows ... More

Hi Everyone! As a valued Genesys customer, we'd love to get your input on your Genesys implementation on a third party online review site. Why, you ask? Your peers come to review sites to get an inside look at Contact Center Infrastructure tools and ... More

I have an question where I would only like to show the Chat Widget on a page if there is an Agent logged in. I was thinking of using the EWT stat which is documented to be available but I am unsure of what the values would be if there were no agents logged ... More

Need to check it on reporting level - for example using InfoMart or enable login-table on StatServer level More