Hi All, To follow from an idea that was raise on the clouds idea forum (  Genesys Cloud Ideas Lab) - CLWFO-I-243  https://genesyscloud.ideas.aha.io/ideas/CLWFO-I-243   I wanted to check if any scheduling colleagues that are using Genesys Engage have ... More

Hi All, Looking for additional information on Shift preferencing / Avaibility bidding option? Has anyone been successfully running these during shift review / shift bid / allignement?  Would love to have a chat about this fonction if any of you have use ... More

We just implemented Genesys Workforce Management as a replacement for Verint.  An item that was missed in requirements by our business was the display of agent schedule adherence on their own desktops.  Has anyone else tackled this issue? TIA #Omni-ChannelDesktop/UserInterface ... More

It is hard finding information regarding creating a REST API call within iHub's Integration I am trying to create a GET REST call that would return a JSON response using the parameter of an email.  I am having a difficult time with the syntax of the request. ... More

Genesys Customer Care is pleased to announce the latest release of the Log File Management Tool (LFMT), 8.5.104. LFMT 8.5.104 now supports Oracle 19c. LFMT 8.5.104 contains the following components: LFMT Client 8.5.104.00 LFMT Collector ... More

Has anyone explored pulling Stat Server data into GCXI to have some integrated reports? Thanks, #Reporting/Analytics ------------------------------ ZoeBeatty Workforce Management Specialist Las Vegas Valley Water District ------------------------- ... More

Hi all We're looking to setup chat in Engage cloud There's lots of documentation on using and configuring the widget using the API I see there's AWT and agent skills call, how to setup the UI etc,  so that part is understood for the most part here's ... More

Looking for some guidance/documentation on how to setup alerts for different events.  For instance, when certain things happen in applications built in Designer, ie. when an API call fails, there are no agents logged in during normal business hours, etc.  ... More

I was able to get the example from Genesys working with a synchronous confirm box.?  can I extend this using an asynchronous Bootstrap modal like the following  this is what we currently have I'm not sure if I should be passing in parameters to ... More

Hello, To provide our customers and partners with the best experience, Genesys is constantly transforming and innovating how we can improve our customer/partner experience.  We are looking to transform and improve our Customer Care IVR and would like ... More