Unanswered PureEngage Questions

PureEngage Premises
  • Hello I have trying to add a button into a region of WDE (v85). These are the issues I have come across so far: The button I want to add is the 'Instant Call Transfer', but instead the 'Start a Consultation' button is shown. I want to add/insert ... More

  • ​How can we enable the  WWE salesforce adapter browser to be on top always or show an indication(linke bring the window to be in focus, or the window to be blinking) of arrival of a new interaction? #Omni-ChannelDesktop/UserInterface ------------------------------ ... More

  • I am using Genesys chat widget and trying to capture the chat attributes like First name, last name, email address and subject and route the interaction to skilled agent. I tried using extensions following this link  https://www.google.com/url?q=https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/GWCBusExtensions&sa=D&source=hangouts&ust=1565324614781000&usg=AFQjCNF9NHrKvzLNTpi8FkDF7559SbBWmw ... More

  • All, I am trying to figure out how to set a folder's permissions using the PSDK. At first glance it appears simple - use .setAccountPermissions() function - but that function appears to be deprecated. Can anyone point me in the right direction for using ... More

  • Hello, when I have a callback interaction in a queued status is there any possible API request i can call GMS to give me some status information? Specifically I'm just looking to see if the interaction has made its 1st attempt for a callback. I dug around ... More

PureEngage Cloud
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    Speechminer Timeouts

    Posted in: PureEngage Cloud

    Looking for input if anyone else has issues with Speechminer timing out while using it? You can be in the middle of an evaluation or reviewing a call. With no warning you get knocked out and asked to log back in.  As always thanks in advance! #QualityManagement ... More

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    Chat Widget Extension

    Posted in: PureEngage Cloud

    Hi all, We have configured the Genesys default Chat widget and hosted on a webpage. The chat interactions are happening fine. When the customer is initiating a chat he will give First Name, Last Name, Email, and Subject. Now we've noticed that the First ... More

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    FedRAMP

    Posted in: PureEngage Cloud

    I have a few questions about the process of becoming FedRAMP-certified. Are you doing it yourself or via a partner? What specifically are you FedRAMP'ing (Not only technology components, which product suite)? Who is sponsoring you? Thank you in advance. ... More

  • Posted in: PureEngage Cloud

    Tell us your cloud services dream… https://www.surveymonkey.com/r/T3MWKGD Genesys Cloud is all about great cloud services that you can use with any of our products and solutions. Help us help you with this quick 8-question ... More

  • Posted in: PureEngage Cloud

    Hello everyone GU is excited to announce the availability of the CX Contact (CXC) 9.0 eLibrary course! Genesys CX Contact (CXC) is our new outbound product built on a microservices architecture and deployed using containers, which allows for a cross-platform ... More