Trying to create a filter for Pulse that will show ONLY agents within an Agent Group who are in LoggedOut State. Kind of an odd request but we have a group that would like to see one widget with only LoggedIn agents and their stats (That gets handled ... More

Hello, I have written a custom Wde module. It works fine. It's destructor executes as I close the Wde window. But if I open a Stat Server protocol and then close the Wde window, window closes but the destructor of the module class does not execute. ... More

Hi Genesys Community, Genesys provides a Customer Care Mobile App to empower customers/partners to manage their Genesys Support Cases and engage with Genesys Analysts in efficiently progressing/resolving questions/issues. Genesys Mobile App Key ... More

​Hi Team I'm looking for some clarity. Will the Synchronization option setting below work in the a contract for a 5 week scheduling period and fixed shifts as described below. Synch. Period Synch. of Daily Schedules Flexibility Synch. ... More

Hi,     How can we handle logout sessions for Social Media Interactions, as agents can not log out during voice calls and can handle through TServer Section "agent-emu-login-on-call" so similarly can we handle this for Digital Channels (e.g Email specifically). ... More

Hello Genesys Multi-Cloud CX cloud Community, We're happy to share that we now have a new community here at Genesys! AppFoundry Community   is the page where you can ask and directly connect with our technology partners and their apps in marketplace. ... More

Hi Genesys Community, Genesys provides a Customer Care Mobile App to empower customers/partners to manage their Genesys Support Cases and engage with Genesys Analysts in efficiently progressing/resolving questions/issues. Genesys Mobile App Key ... More

Hi community,  I have a query on the use of Customer Favourites for outcalls.  We have multiple Favourites set up for agents where the call is an outcall to a landline number.  Agents use pretty heavily.  What I note is that, in GCXI reporting, when ... More

Hi everyone, I have been comparing data between WFM and GCXI such as Service Level, AHT and Interaction Volume, and realise that there are discrepancies between the two systems. I understand that WFM data is computed from information in the Stat Server, ... More

Hello, I'm attempting to add new metric data to the grid of the Interaction Handling Attempt Report; however, each time I attempt to add the Accept metric for call data, I receive an Error in Report results message.  Is there a way I can easily add ... More