Hello, does anyone know how to configure WDE to connect to an configserver upgrade port? The connection on an unsecured port is working, but with an secured port the message "cannot upgrade connection to TLS" appears. Thanks, #ArchitectureandDesign ... More

How can we easily export/import the WFM objects from one environment to other environment having different config servers.IS there any wizard tool that can move all of the objects in the WFM portal (agent properties etc) #Unsure/Other ------------------------------ ... More

Hi All, We are looking for a config server event which could tell us about the client details from which changes has been made to the config object. We have already subscribed to the config events for the type of change i.e. create/update/delete and ... More

Hi everyone, I have the following cenarios: 1. make call to contact We use teamcommunicator to select a contact and them make a call to one of the contact's phonenumber. When the call is established we can create new interaction to the contact's emails ... More

Using a customized Agent Login widget, how can I filter out Agents who are on Break or Lunch? The end result is that I want to only display Agents that are logged in and are either waiting for an interaction or are currently in the process of an interaction. ... More

Hi, Was curious if anyone has setup agents to use SIP Softphones and hot desks and how that was accomplished? #SIP/VolP ------------------------------ Dan Fontaine ------------------------------ More

I am looking for general feedback concerning issues using Screen Recorder Client, even if your configuration is different then ours. Configuration: SpeechMiner: version 8.5.509.113 Screen  Recording Client: version 8.5.220.72 OS: Windows ... More

Hi Everyone! As a valued Genesys customer, we'd love to get your input on your Genesys implementation on a third party online review site. Why, you ask? Your peers come to review sites to get an inside look at Contact Center Infrastructure tools and ... More

I have an question where I would only like to show the Chat Widget on a page if there is an Agent logged in. I was thinking of using the EWT stat which is documented to be available but I am unsure of what the values would be if there were no agents logged ... More

Need to check it on reporting level - for example using InfoMart or enable login-table on StatServer level More