Hello everyone GU is excited to announce the availability of the CX Contact (CXC) 9.0 eLibrary course! Genesys CX Contact (CXC) is our new outbound product built on a microservices architecture and deployed using containers, which allows for a cross-platform ... More

Hi, Can someone point me to the latest code samples to the WFM API and the WFM Integration API Refence JavaDoc associated? Thanks & Regards,  Stephen Irecki #Integrations #Unsure/Other ------------------------------ Stephen Irecki eMite Pty Ltd ... More

Does anyone have a sample JSON payload sample that outlines the structure needed to create VQ using Genesys Web Services' platform config api? Many thanks! #PlatformAdministration ------------------------------ eugene thai Telus Communications --- ... More

Hello, can you specify how EJS is to be connected to UCS 9.1 in order to support ChatTranscript ESP? I'm confused by documentation so i'm not certain if EJS should be connected to UCS 9.1 cluster, the configured UCS node in compatibility mode or what? ... More

Hello We need to send a request to tserver; for this we use an IClientChannel interface to connect to sip server, but the send method accept only IRequest parameter and we don't find any documentation about it. any suggestiont? Regards Luca #Implementation ... More

Hello everyone GU is excited to announce the availability of the CX Contact (CXC) 9.0 eLibrary course! Genesys CX Contact (CXC) is our new outbound product built on a microservices architecture and deployed using containers, which allows for a cross-platform ... More

Please implement a post-call suvey . It's crucial to our business and NPS calculation #Roadmap/NewFeatures ------------------------------ Kristin Reppucci InfoArmor ------------------------------ More

I am seeking input from other customers who are using the GCXI historical reporting platform. My company was involved with EAP for GCXI and we are considering switching over completely from GI2 to GCXI, but we are encountering some challenges. We are ... More

For all the puffery put out by Genesys about cloud, the Pure Engage customer is buried deep in the Ideas Lab.  I've raised this multiple times with our account team, the Cloud Product owners and even a few execs I know from way back. Yet we're still ... More

Any customers out there using outbound? We are currently sending a manually created list through an SFTP site to outbound.   We are looking to automate it completely, which I realize is a few steps before the list being sent to Genesys, but curious ... More