Unanswered PureEngage Questions

PureEngage Premises
  • Trying to create a filter for Pulse that will show ONLY agents within an Agent Group who are in LoggedOut State. Kind of an odd request but we have a group that would like to see one widget with only LoggedIn agents and their stats (That gets handled ... More

  • Hello, I have written a custom Wde module. It works fine. It's destructor executes as I close the Wde window. But if I open a Stat Server protocol and then close the Wde window, window closes but the destructor of the module class does not execute. ... More

  • Hi Genesys Community, Genesys provides a Customer Care Mobile App to empower customers/partners to manage their Genesys Support Cases and engage with Genesys Analysts in efficiently progressing/resolving questions/issues. Genesys Mobile App Key ... More

  • ​Hi Team I'm looking for some clarity. Will the Synchronization option setting below work in the a contract for a 5 week scheduling period and fixed shifts as described below. Synch. Period Synch. of Daily Schedules Flexibility Synch. ... More

  • Hi,     How can we handle logout sessions for Social Media Interactions, as agents can not log out during voice calls and can handle through TServer Section "agent-emu-login-on-call" so similarly can we handle this for Digital Channels (e.g Email specifically). ... More

PureEngage Cloud
  • Posted in: PureEngage Cloud

    Hello Genesys Multi-Cloud CX cloud Community, We're happy to share that we now have a new community here at Genesys! AppFoundry Community   is the page where you can ask and directly connect with our technology partners and their apps in marketplace. ... More

  • Posted in: PureEngage Cloud

    Hi Genesys Community, Genesys provides a Customer Care Mobile App to empower customers/partners to manage their Genesys Support Cases and engage with Genesys Analysts in efficiently progressing/resolving questions/issues. Genesys Mobile App Key ... More

  • Posted in: PureEngage Cloud

    Hi community,  I have a query on the use of Customer Favourites for outcalls.  We have multiple Favourites set up for agents where the call is an outcall to a landline number.  Agents use pretty heavily.  What I note is that, in GCXI reporting, when ... More

  • Posted in: PureEngage Cloud

    Hi everyone, I have been comparing data between WFM and GCXI such as Service Level, AHT and Interaction Volume, and realise that there are discrepancies between the two systems. I understand that WFM data is computed from information in the Stat Server, ... More

  • Posted in: PureEngage Cloud

    Hello, I'm attempting to add new metric data to the grid of the Interaction Handling Attempt Report; however, each time I attempt to add the Accept metric for call data, I receive an Error in Report results message.  Is there a way I can easily add ... More