Hi all, I arranged two Input Block sequentially in the SubCallFlow, and I set three option on both Input Block especially, "clear buffer" is true, "Input Termination Character" is #, "minimum digits" & "maximum digits" are each block's digit e.g. both ... More

For those who may not have seen it on the main genesys.com page, There is a new Genesys Rapid Response program which gives Genesys Engage premises customers 90 days of free access to a Genesys Cloud organization with basic setup, to help with enabling ... More

Due to the ongoing CoronoVirus Pandemic, many contact centers is asking agents to work from Home. When Agents work from Home using WDE+SIP Endpoint,  though the Internet bandwidth/speed is good, there can be Voice Quality issues caused by delays in ... More

You asked and we listened!  Attached you will find a peek into the activity and progression of Genesys Engage Ideas from Q4 2019.  Can't wait to see you post your thoughts on the report and suggestions of metrics you would like to see in the future.  ... More

Hello, We have customized WDE version 8.5 using Visual Studio 2019. In our test platform I have simply copied the new DLL files into the WDE folder, then restarted for the changes to take effect.  For example the  Genesyslab.Desktop.Modules.InteractionExtensionSample_CUSTOM.dll ... More

We're trying to answer a question about whether we can support integration with the cloud iWD at present (we already use the PSDK today), but the documentation is rather light on implementation details. #Integrations ------------------------------ ... More

You asked and we listened!  Attached you will find a peek into the activity and progression of Genesys Engage Ideas from Q4 2019.  Can't wait to see you post your thoughts on the report and suggestions of metrics you would like to see in the future.  ... More

Has anyone developed a process to capture the transcriptions of a call?    We do have the audio for all calls through SpeechMiner; we now have a separate need to use the transcripts of these calls for a separate project (outside of Genesys).  Genesys' ... More

Hi All, I am fairly new to PureEngage cloud and appreciate any help on the following queries Assume I have only IVR functionality setup in PureEngage cloud (Either as Enterprise IVR or PaSS) and rest of the capabilities are on-premise based (PureEngage). ... More

Here is a quick survey (it's anonymous) to let us know what you think of the training offered by Genesys! Take a few minutes of your time to tell us what you need in 2020. (link also offered through the Certification and Training Community) ACCESS ... More