Certification and Training

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  • 1.  PureCloud certification

    Posted 09-04-2018 10:54
    Good morning. What kinds of PureCloud certification classes are there availble online?

    #PureCloud

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    Jennifer Dunlap
    Avtex
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  • 2.  RE: PureCloud certification

    GENESYS
    Posted 09-05-2018 08:19
    Hey @Jennifer Dunlap CF APMP,

    Have you checked out the new training site: http://training.genesys.com/? It lists several training and certification options, including a track that is specific to developing your PureCloud skills.

    Thanks,​

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 3.  RE: PureCloud certification

    Posted 09-05-2018 18:48
    Hi Matt, 

    This new website is cute! =) but it does not provide the information, we the students need. 

    http://training.genesys.com/purecloud/
    Currently, the site has the following information: 

    Core Certification   1 day   $200    $170    *15% off
    PureCloud Collaborate – eLearning  2 hours
    PureCloud Communicate – eLearning 2.5 hours
    PureCloud Contact Center Administration – eLearning  4 hours
    PureCloud Architect – eLearning  1 hour



    This raises more questions than it answers: 
    • Is $170 for the certification itself, and we need to fine the classes on our own? Where?
    • Is $170 for the access to the classes and the certification? how will I find it? 
    • What will happen after I complete the purchase? 
    • What does this purchase give me? 

    My expectations are not set. 

    I think that using the real estate above the light line would be easy to outline the process in few sentences rather than providing the general recommendation that it has today. 

    The site is looks great though! 

    D.

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    Dmitry Dyment
    vantive2000@gmail.com
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  • 4.  RE: PureCloud certification

    GENESYS
    Posted 09-06-2018 11:26
    Hey @Dmitry Dyment,

    Thanks for the feedback. I'll share it with the site's content creators and work on getting you answers for your replies.

    Thanks!​​

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 5.  RE: PureCloud certification
    Best Answer

    Posted 09-06-2018 14:17
    ​Thanks, @Matt Lawson!

    I got a private message from someone at Genesys with the info below.  Thought I'd share, as it helps clear up the info regarding the ​​certifications and courses for PureConnect

    Dmitry.


    @Jennifer Dunlap CF APMP - this may help you with your quest:


    The cost associated is only for the certification. The E-Learnings are available for free at Training - PureCloud by Genesys Training.  Once you make the purchase you will be provided an Exam Voucher using which you can schedule your exam and get certified.
     
    The Site is still under construction and is to be enhanced with further details and Exam Guides that helps users with more information like Exam Path and topics.

    Please find link for the Pure Cloud Genesys Certified Associate (GCA) Exam that was recently launched 

    https://community.genesys.com/HigherLogic/System/DownloadDocumentFile.ashx?DocumentFileKey=85fd97c5-6f86-31ef-a466-1daf6545837b&forceDialog=0



    ​​


  • 6.  RE: PureCloud certification

    Posted 09-06-2018 14:48
    Thanks so much! This is very helpful


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    Jennifer Dunlap
    Avtex
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