Certification and Training

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  • 1.  InIn Certifications Expired - new training needed?

    Posted 11-15-2019 08:51
    Hello.  We were notified that our Interaction Center Core Speialist (ICCS) certifications received from InIn in 2017 are now expiring as of March 2020.   Do we need to take the certification courses again and then the exam, or can we just take the exam?
    #Certification
    #Training
    #PureConnect

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    Christine Serapiglia
    Lead Voice System Analyst
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  • 2.  RE: InIn Certifications Expired - new training needed?

    GENESYS
    Posted 11-18-2019 05:02
    Edited by Gayathri Rajan 11-18-2019 05:02
    Hi Christine,

    It is not mandatory to retake the courses. You can straightly appear for the exam to renew your certification validity.

    Thanks,
    Gayathri Rajan
    Certification Lead
    Genesys - Employees
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