Certification and Training

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  • 1.  2 year expiration

    Posted 07-17-2018 11:03
    ​My certifications both expired about 6 months ago.
    I wonder if Genesys would offer a 3 year or 4 year certification that isn't so closely tied into their product line...
    #PureEngage

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    Todd McCall
    Bank of America
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  • 2.  RE: 2 year expiration

    GENESYS
    Posted 07-17-2018 13:17
    Todd,

    We at Genesys also realized that the certifications were valid for much too short a period of time. All PureEngage certifications are now valid for 3 years when you renew your certification. 

    Please see our recertification guide posted here for additional details

    http://admin.viewcentral.com/events/uploads/genesys/Genesys%20Certification%20Retake%20Policy%20.pdf

    thank you for your question

    ------------------------------
    Nigel Maharaj
    Genesys - Employees
    Global Certification Product Manager
    nigel.maharaj@genesys.com
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  • 3.  RE: 2 year expiration

    Posted 07-30-2018 16:29
    Does this new 3 year certification also apply to Gold Partner employees that are certified?

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    Kelly Wilson
    Aria Solutions
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  • 4.  RE: 2 year expiration

    GENESYS
    Posted 08-07-2018 15:07
    Kelly,

    Keep in mind that existing certifications are not extended to 3 years. Any new exam you write will qualify for the 3 year time validity period. 
    Your existing certification that was written before the policy was announced will stay at 2 years. 

    The certification policies apply to everyone, from a certification perspective, we make no distinction between our clients, partners or even our prospective clients (everyone). 


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    Nigel Maharaj
    Genesys - Employees
    Global Certification Product Manager
    nigel.maharaj@genesys.com
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  • 5.  RE: 2 year expiration

    Posted 08-30-2018 13:52
    ​Nigel,

    Glad to know this new certification policy for 3year validation, so this would be apply for all over world not to a particular region whoever is giving the exam starting from Apr 2018.

    My GCP8-CVP-820 certification is expired and I've schedule for re-certification for this month end so I would be getting a 3 year valid certificate. correct?

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    Chirag Sachdeva
    British Telecommunications PLC
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  • 6.  RE: 2 year expiration

    Posted 09-05-2018 19:13

    Hi @Nigel Maharaj,

    Thanks for providing the link to the policy.
    Unfortunately, I could not find the current process and prices for certification or re-certification.
    I looked everywhere on the site, and wanted to call out specifically these two locations: 
    This site:
    https://www.genesys.com/customer-experience/customer-success/genesys-university
    has a huge button called "Certification" but all it talks about is the ENGAGE platform.
     
    The new site: ​​
    http://training.genesys.com/
    is very cute, but very confusing.  It seems that I can purchase a BUNDLE of course required for a certification, but not a certification itself. 
     

    So how do we renew our certifications?

    How do we apply for new certifications?
    (I took a handler class a while back, but never got a chance to take a test).

    Thanks.

    D.​

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    Dmitry Dyment
    vantive2000@gmail.com
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