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New In Genesys

  • 1.  New In Genesys

    Posted 07-06-2020 02:26
    Hello Members,

    I am sure you are doing good in this bad time and everyone is safe and healthy is your family.

    Members,

    I am from Microsoft Unified Communication Background, and I am very new to Genesys.
    so can you please help me from where I can start studying and learning about Genesys, including both (cloud and Onprim).
    can you please help me with learning document or any link and video tutorial.

    I am very eager to learn this technology bit I am not getting any source.
    waitng for your responce.


    Anurag Pathai
    anurag.pathak88@gmail.com
    +91-9999274808
    #Other/NotSure

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    Anurag Pathak
    Orange Business Services
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  • 2.  RE: New In Genesys

    Posted 07-07-2020 01:59
    Hi Anurag,

    You can go through  https://docs.genesys.com/Documentation, where you will get all the links of documents and videos for learning purpose. This is where u can get all  Genesys components wise documents, their deployment guide and everything.

    Happy Learning!!!!!


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    Ashish Sinha
    Infosys Limited
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  • 3.  RE: New In Genesys

    Posted 07-07-2020 08:12
    Hello Ashish,

    Thanks a lot for your support.
    I go through the link that you told me but, there are multiple documents and tab, so I don't know where I have to start.
    if you don't mind do you have any document or any PDF learning guide which you can share with me so that I can start my study as a beginner

    Thanks,
    Anurag
    anurag.pathak88@gmail.com
    +91-9999274808

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    Anurag Pathak
    Orange Business Services
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  • 4.  RE: New In Genesys

    GENESYS
    Posted 07-07-2020 05:06
    Edited by Priya Mathanagopal 07-07-2020 05:09
    Hi Anurag,

    Genesys Partner employees can access the Partner Portal application > Sales Training tab to access a wealth of Genesys courses.
    Hope this was useful and good luck to you!

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    Priya Mathanagopal
    Genesys - Employees
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  • 5.  RE: New In Genesys

    Posted 07-07-2020 06:16
    Hi Anurag,

    You can also go through;

    • https://help.mypurecloud.com -> PureCloud documents
    • https://beyond.genesys.com   -> There are complimentary eLearning courses and paid courses available in this site. You can also subscribe (1 year plans) the learning paths like Genesys Engage, Genesys Cloud (PureCloud), Genesys Connect (PureConnect).

    Good luck!

    Regards,
    Tahsin Ates

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    Tahsin Ates
    Individual Only Contact Account
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