Hi, Sean,
This question would be better off in the PureCloud Community, for future reference (this community is regarding certifications and training, not for technology questions).
That said, you should tru emailing
CloudSales@genesys.com to see if they can connect you with the right person to talk about text and chat implementation and give you a demo.
You might be able to find a video at
https://www.youtube.com/user/Genesyslab1/videos where you can search for Chat and SMS.
The Resource Center at
https://help.mypurecloud.com has information on how to implement Chat and SMS if you haven't been there already.
Cheers,
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George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
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Original Message:
Sent: 05-22-2019 15:30
From: Sean Galinger
Subject: Text and Chat Implementation
Hello!
Is there a contact person that I can speak with regarding the potential implementation of text and chat? Is there a demo that can be reviewed with our organization?
#PureCloud
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Sean Galinger
CME Federal Credit Union
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