Genesys Casual

 View Only
Discussion Thread View

Genesys Knowledge Network - New Features

  • 1.  Genesys Knowledge Network - New Features

    GENESYS
    Posted 12-11-2018 08:17
    Edited by Matt Lawson 01-02-2019 16:21

    Our team wanted to share the news of a handful of new Genesys Knowledge Network features that are now live… 

    • We enabled a Sign In drop-down feature. Now customers and partners can sign in without jumping to a separate sign in page. 
    • PureConnect's unified search is live! From a single search field, customers, partners, and employees can now search across PureConnect's documentation, community, and blog.
    • Google Translate is enabled! Our users can now read GKN content in their language of preference. 

     

    • There's a new Featured Training card available on the PureEngage dashboard. As new PureEngage courses are updated/released, we will call attention to the latest here.

    Feel free to add or up-vote any ideas related to the Genesys Knowledge Network here and send any GKN-related questions to: knowledgenetwork@genesys.com.

    Thank you!


    #News

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources