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  • 1.  Polycom VVX 350 Support

    Posted 07-05-2019 07:03
    Hello Team,

    We have Polycom VVX 350 and need to know how can we use it with PureCloud.

    I have gone through Resource Center articles where this model is featured to be supported soon.Is someone able to use/configure it with existing resources in Purecloud while we have it formally available on Purecloud.

    Thanks.
    #General

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    Anurag Garg
    Orange SA
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  • 2.  RE: Polycom VVX 350 Support

    GENESYS
    Posted 07-05-2019 09:04
    Not Supported yet means...not supported. You will be using them at your own risk.

    That said, here is what Polycom says about the firmware:

    Q:Is the Polycom UC Software the same between the VVX xx0 and New Polycom VVX x50 Series ?
    A:Yes

    So, you should be able to set them up as the closest VVX xx0 model in the interface and they should work...no guarantees. Don't call support if they don't work properly.

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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