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  • 1.  Feature notification

    GENESYS
    Posted 12-11-2019 13:24
    How do I know when an enhancement I have voted on is actually getting worked on, and roadmap/timeline for its release?
    #AskMeAnything(AMA)

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    George Ganahl GCP (PureCloud) ICCE
    Principal Technology Consultant
    Genesys
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  • 2.  RE: Feature notification
    Best Answer

    GENESYS
    Posted 12-11-2019 13:37
    Hi George! Thanks for the question. Once you submit or vote on an Idea, you will receive an email every time the status of the idea changes. One of the statuses we use is "In Development" so that is the one you want to watch out for. The attached infographic explains a bit more about some of the other statuses you may see associated with an Idea.

    Roadmap and timeline information can be found on the Genesys Knowledge Network.

    Status FAQ


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    Matthew Raimundo
    Genesys - Employees
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  • 3.  RE: Feature notification

    Posted 12-11-2019 14:20
    Hi Matthew, this infographic explains a lot. There are many ideas on the first level "Community Review". They have not reached the vote threshold.
    Could you share more insight into this limit? How many votes are required? Is it just about the number of yotes or are there further requirements?

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    Markus Neubauer
    Unify Communications and Collaboration GmbH & Co. KG
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  • 4.  RE: Feature notification

    GENESYS
    Posted 12-11-2019 14:43
    Hi Markus,

    Happy to provide more insight. When we originally launched the Genesys Idea Labs, we used a hard vote count as a trigger for Product Management review. Since then, we've made some modifications for how we triage ideas. While we still use a vote count, the limit/review threshold has become more flexible depending on the product and our ability to implement the proposed idea in a timely manner. The source of the votes is also something we look at. In addition to the total number of votes, we also look at how many unique customers have voted on an idea. 

    It is also worth noting that our Community and Product Managers monitor the Ideas Labs daily for new and popular ideas.  It's possible for ideas to be evaluated or responded to well before any vote threshold.

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    Matthew Raimundo
    Genesys - Employees
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  • 5.  RE: Feature notification

    Posted 12-11-2019 14:50
    Quick question along the same lines...are you thinking of separating our Pure Engage on-prem and cloud?  I worry that the cloud ideas get lost among so many on-prem ideas in the same lab.

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    Bethany Han
    Business Application Expert
    Blue Cross Blue Shield of NC
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  • 6.  RE: Feature notification

    GENESYS
    Posted 12-11-2019 14:59
    Hi Bethany,

    At this time we do not have any plans to separate out Cloud vs Premise ideas.  We have considered adding in Cloud/Prem Tags so that the ideas are more readily identifiable to our Customers. Is this something you would be interested in?

    From a strategic perspective, with the introduction of Hybrid offerings we feel that Cloud and Premise are becoming more interlinked.  As such, customers may have both Premise & Cloud ideas. 

    Peter

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    Peter Segre
    Genesys - EmployeesPM Operations Program Managerpeter.segre@genesys.com
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  • 7.  RE: Feature notification

    Posted 12-11-2019 15:04
    Yes, I'd definitely be interested in a cloud tag.  It would make using the lab much more efficient if we could search by ideas for PEC only.

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    Bethany Han
    Business Application Expert
    Blue Cross Blue Shield of NC
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  • 8.  RE: Feature notification

    GENESYS
    Posted 12-11-2019 15:30
    Thanks for this feedback Bethany.

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    Peter Segre
    Genesys - EmployeesPM Operations Program Managerpeter.segre@genesys.com
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