Hey Everyone,

We are still planning Community activities for 2020, and I wanted to start a post here to see if you had any ideas for us to consider. Is there a topic that you would like to have an AMA or Q&A Show Episode dedicated to? A Genesys expert that you would like to get to know? 

We look forward to hearing your thoughts and trying to make them a reality.

Cheers,

Matt
#CommunityQuestions(Contest,Community,etc.)

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

I would like to see more of the micro app services like GIA, AltoCloud,  Automation, Kate, etc. that are being utilized on PureCloud and PureConnect.

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 01-07-2020 08:10
From: Matt Lawson
Subject: What would you like from the Community in 2020?

Hey Everyone,

We are still planning Community activities for 2020, and I wanted to start a post here to see if you had any ideas for us to consider. Is there a topic that you would like to have an AMA or Q&A Show Episode dedicated to? A Genesys expert that you would like to get to know?

We look forward to hearing your thoughts and trying to make them a reality.

Cheers,

Matt
#CommunityQuestions(Contest,Community,etc.)

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Robert, 

Happy to work on scheduling something like that. Thanks for the recommendation! 

Best,

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Original Message:
Sent: 01-08-2020 09:45
From: Robert Wakefield-Carl
Subject: What would you like from the Community in 2020?

I would like to see more of the micro app services like GIA, AltoCloud,  Automation, Kate, etc. that are being utilized on PureCloud and PureConnect.

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 01-07-2020 08:10
From: Matt Lawson
Subject: What would you like from the Community in 2020?

Hey Everyone,

We are still planning Community activities for 2020, and I wanted to start a post here to see if you had any ideas for us to consider. Is there a topic that you would like to have an AMA or Q&A Show Episode dedicated to? A Genesys expert that you would like to get to know?

We look forward to hearing your thoughts and trying to make them a reality.

Cheers,

Matt
#CommunityQuestions(Contest,Community,etc.)

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Robert, We just posted this video on AI and it's relevant to some of your suggestions above: https://www.youtube.com/watch?v=bSUmNrwr0Sw

------------------------------
Matt Lawson
Genesys - Employees
Manager, Online Communities
------------------------------

Original Message:
Sent: 01-08-2020 09:45
From: Robert Wakefield-Carl
Subject: What would you like from the Community in 2020?

I would like to see more of the micro app services like GIA, AltoCloud,  Automation, Kate, etc. that are being utilized on PureCloud and PureConnect.

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 01-07-2020 08:10
From: Matt Lawson
Subject: What would you like from the Community in 2020?

Hey Everyone,

We are still planning Community activities for 2020, and I wanted to start a post here to see if you had any ideas for us to consider. Is there a topic that you would like to have an AMA or Q&A Show Episode dedicated to? A Genesys expert that you would like to get to know?

We look forward to hearing your thoughts and trying to make them a reality.

Cheers,

Matt
#CommunityQuestions(Contest,Community,etc.)

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hello Matt,

Really need a better way to deal with screen recordings - when agents understand how to get around turning this feature off they do...to quote instructor Brian Brown "Agents will be agents:)" 

Regards,

Gerry

------------------------------
[Gerry] [Cruz]
[Atos]
------------------------------

Original Message:
Sent: 01-07-2020 08:10
From: Matt Lawson
Subject: What would you like from the Community in 2020?

Hey Everyone,

We are still planning Community activities for 2020, and I wanted to start a post here to see if you had any ideas for us to consider. Is there a topic that you would like to have an AMA or Q&A Show Episode dedicated to? A Genesys expert that you would like to get to know?

We look forward to hearing your thoughts and trying to make them a reality.

Cheers,

Matt
#CommunityQuestions(Contest,Community,etc.)

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Gerry,

Is this for PureCloud or PureConnect?

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Original Message:
Sent: 01-08-2020 11:00
From: Gerard Cruz
Subject: What would you like from the Community in 2020?

Hello Matt,

Really need a better way to deal with screen recordings - when agents understand how to get around turning this feature off they do...to quote instructor Brian Brown "Agents will be agents:)"

Regards,

Gerry

------------------------------
[Gerry] [Cruz]
[Atos]

Original Message:
Sent: 01-07-2020 08:10
From: Matt Lawson
Subject: What would you like from the Community in 2020?

Hey Everyone,

We are still planning Community activities for 2020, and I wanted to start a post here to see if you had any ideas for us to consider. Is there a topic that you would like to have an AMA or Q&A Show Episode dedicated to? A Genesys expert that you would like to get to know?

We look forward to hearing your thoughts and trying to make them a reality.

Cheers,

Matt
#CommunityQuestions(Contest,Community,etc.)

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Original Message------

Hey Gerry,

Is this for PureCloud or PureConnect?

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Gerry,

You are perfectly fine! We'd love to hear from everyone. Just wanted to make sure I know those details to look for the best expert. 

Cheers!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Original Message:
Sent: 01-08-2020 11:59
From: Gerard Cruz
Subject: What would you like from the Community in 2020?

Hello Matt,

 

This would be for On Prem Pure Connect, my apologies if this thread was for Pure Cloud

 

Regards - Happy New Year!

 

 

Regards,

 

Gerry Cruz

Information Mgmt Sr.Voice Engineer

gerry.cruz@atos.net

www.na.atos.net

 

 

 

 

Original Message------

Hey Gerry,

Is this for PureCloud or PureConnect?

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------