From a Solution Architect point of view I would like to get an brief idea about different components involved in each of the
Genesys Products i.e. PureCloud, PureConnect and PureEngage(OnPrem & Cloud).
Also which of the these products are used in Genesys Solutions i.e. Customer Service, Marketing and Sales.

Kindly suggest links for suitable Docs, Videos or Matrix to get the understanding.
#Sales Questions

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Avirup De
TELEAPPS INDIA PVT LTD
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You should start in the Genesys Knowledge Network https://know.genesys.com as well as the Partner Portal https://genesyspartner.force.com/partner/PartnerPortalLanding

The Partner Portal especially should have all your sales training and information links.

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George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
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Original Message:
Sent: 09-16-2019 08:43
From: Avirup De
Subject: Genesys Product Components and Solution Overview

From a Solution Architect point of view I would like to get an brief idea about different components involved in each of the
Genesys Products i.e. PureCloud, PureConnect and PureEngage(OnPrem & Cloud).
Also which of the these products are used in Genesys Solutions i.e. Customer Service, Marketing and Sales.

Kindly suggest links for suitable Docs, Videos or Matrix to get the understanding.
#Sales Questions

------------------------------
Avirup De
TELEAPPS INDIA PVT LTD
------------------------------