Hello all,
We have a odd situation happening with some of our agents which we can't really think why it would be the case.
In short, we're seeing a lot of call records with Route On No Answer against one particular VQ, whilst other VQs have very low instances of this.
All of our agents have common profile set ups. All of them are set up with Auto Answer active. This has been repeatedly tested and validated working as expected.
So, we're pretty confused as to which one particular VQ/Skill should be experiencing a hugely disproportionate volume of these results.
In 'failure' testing we have managed to replicate getting Route On No Answer results, when on Auto Answer, by closing the Agent Desktop app by closing the browser itself. But we're not convinced this is the cause, given the call patterns and gaps between the agents taking their next call successfully.
Anyone got experience of this or could suggest what might be the cause?
#Telephony------------------------------
Kenny Lang
Hutchison 3G UK Limited
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