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Engage is the cloud version of Genesys' long term product that has evolved over 25 years with reporting as a core competency for large call centers. For customization, I've used the Infomart datamart for every possible combination of data for reporting any business would need.
Cloud and PCC come from ININ and they were addressing a different market, so reporting capabilities have never been near Engage's. Will they evolve over time? I would hope that Genesys brings an Infomart to Cloud, but there is no guarantee.
Regarding screen recording and Monique's comments, here is the part of the statement you referenced that discusses the need for the fat client rather than browser for Cloud. Engage records everything, even when using a browser.
I agree with Monique on all points.
I will add that GC is more of a Hybrid PBX with ACD while PEC is a pure ACD. In my last role, we had a new robust PBX, so there were <200 staff who needed the hybrid while 4,000 were fine with the pure ACD.
On the ACD side, I hope that they bring GC callbacks up to the functionality of PEC, I see a major gap there and needs to be considered if your organization frequently uses CBs. Just one example, no auto answer of CBs in GC. Very weird and outdated view of CBs from that side of the org.
This is installed app on your agent machines to manage their Interactions and different from softphone.
In the link you provided, I found something on the notes related to screen recording, desktop app and web app. Please see below