Our contract is coming up and Genesys is keen on moving more customers to GC.
I like the flexibility of GC, in that you don't have to keep paying PS to implement new services. I can do it myself
- Licensing is by tiers ( I, II, III) we are going with Tier II, which has available out of box reporting, voice, chat, email, outbound, callback, QM recording, transcription and sentiment* (*English only at this point)
Genesys Cloud Pricing | GenesysThey're pouring most of their R&D into PC as well.
I also like the "one stop shopping" page. No more having to switch between tiles to get to what I need
**We had a demo GC created for us to play with so not everything was configured**
from what I've seen, it's not as robust in some areas.
eg reporting customization
Nice gui that Designer has is now replaced with Visio like flow and API calls ( it's very ugly IMHO)
In Designer, you can see the interactions and see the call progress, what the customer selected, blocks, success or fails, etc. for troubleshooting. I have not seen that detail granularity at this point in GC.
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Monique
System Administrator
Messer LLC
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Original Message:
Sent: 02-25-2021 21:54
From: Davide Giglio
Subject: Migration from Engage Cloud to Genesys Cloud
We are on Engage Cloud and very interested to hear why the move to Genesys Cloud. I have been looking for Pros and Cons comparison.
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Davide Giglio
FCA US LLC
Original Message:
Sent: 02-23-2021 10:33
From: Byron Nelson
Subject: Migration from Engage Cloud to Genesys Cloud
Looking for anyone who has moved or is moving from Engage Cloud to Genesys Cloud, either forced or self-initiated that would be willing to discuss issues they are facing or have faced during the migration.
#Implementation
#Unsure/Other
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Byron Nelson
Customer Operations System Administrator
OGE Energy Corp
Customer using PureEngage Cloud since 2015
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