Genesys Multicloud CX cloud

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  • 1.  How to use recording cloud backup service to fetch the call recordings

    Posted 08-09-2018 02:05
    ​Hi Team ,

    1) What is RCBS ?
    2) How to download call Recordings based on AgentId and Timestamp in RCBS ?  Currently RCBS tool download the call recording based on the maxAge and minAge value's specified in config.properties file while running the jar .
    3) Can we fetch a single call recording ? What should be configurations changes required in config .properties

    Can you help on these above topics

    Thanks
    #Digitalchannels
    #Integrations
    #Platformadministration
    #Other/NotSure

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    Kamlesh Mahapatra

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  • 2.  RE: How to use recording cloud backup service to fetch the call recordings

    Posted 08-10-2018 01:42
    Can anyone help in this above topic ?

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    Kamlesh Mahapatra

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  • 3.  RE: How to use recording cloud backup service to fetch the call recordings

    GENESYS
    Posted 08-10-2018 02:42
    Hello Kamlesh,

    You can find information on the Recording Cloud Backup Service here: Documentation:PSAAS:Administrator:Backup:Public - Genesys Documentation
    Genesys remove preview
    Documentation:PSAAS:Administrator:Backup:Public - Genesys Documentation
    The Recording Cloud Backup Service (RCBS) allows you to make a backup copy of your Genesys Interaction Recording voice and/or screen recording files prior to their automated deletion as per the Cloud retention policy. Once installed, you can securely download the encrypted voice and screen recording files from Amazon S3 and their respective metadata files from PureEngage and store them on your local machines.
    View this on Genesys >

    Unfortunately, you cannot configure RCBS to download based on AgentID or timestamp; however, there are configurable parameters included in the Advanced configuration section.

    You should not look to RCBS for retrieving a single recording.  Instead, a user with the proper permissions can use Speechminer to export an interaction.

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    Paul Rapoza
    Genesys - Employees
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  • 4.  RE: How to use recording cloud backup service to fetch the call recordings

    Posted 08-10-2018 05:49
    Thanks for the Reply . Is there any way mine java application can interact with Speech Miner API's and fetch the files as per the Agent Id and timestamp ?

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    Kamlesh Mahapatra

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